Returns Policy

Read about ourH1_returnsPolicy

Rest assured, if all or part of the order does not suit you, you have a withdrawal period of 14 days following receipt of the products.

The return covers products delivered to us in good condition. The products must be presented in their original packaging without being used. The refund will cover the products and the initial delivery costs and will be reimbursed directly on the credit card used during the order.

Shipping costs related to the return of your products are your responsibility.

[toggle title=”UNWANTED GOODS” opened=”no” ]If you would like to make a return, please follow these steps:

  1. Fill out the returns form at the bottom of this page.
  2. We will send you via email a returns reference number and provide you with an address.
  3. Please write the returns number clearly on the box and send (along with original packaging where possible) to the address provided.
  4. Please send the unwanted goods to the following Returns Address
    HD FRAGRANCES Attention: Customer Service
    963 Draille des Parties 13810 Eygalieres FRANCE
  5. Once we have received the goods, we will arrange your refund or exchange within 14 days.

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[toggle title=”FAULTY/DAMAGED GOODS” opened=”no” ]In the rare event that an item is faulty or damaged please follow these steps and we will offer replacement or a full refund.  We take pride in the quality of our products so any return is automatically logged and feedback is given to our product development team.  Please note that it is necessary to provide photographic evidence of the damaged goods and then we may or may not collect the damaged products from you for further investigation at no extra cost to you.  You will be sent a replacement or a full refund within 14 days.

  1. Fill out the returns form at the bottom of this page.
  2. Please email us a photo of the damaged or faulty goods to CustomerService@AboutRoseCollection.com.
  3. We will send you via email a returns reference number and arrange a day for collection.
  4. Please write the returns number clearly on the box.
  5. We will arrange your refund or exchange within 14 days of receiving the faulty goods.

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RETURNS FORM

[contact_form name=”return-form”]